Privacy Policy

Introduction

This Privacy Policy explains how xeltravoqi.top Ltd ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website at xeltravoqi.top or use our services. We are committed to protecting your privacy and ensuring transparency about our data practices.

Data Controller Information

xeltravoqi.top Ltd is the data controller responsible for your personal information. Our registered office is located at Grafton Street 66, Limerick, V23 4185, Munster, Ireland. Company Registration Number: CRO917382. VAT Number: IE9182634T.

Data Collection

We collect various types of information to provide and improve our services. The data we collect includes:

• Personal Information: Name, email address, phone number, and company details when you contact us or enquire about our services
• Technical Information: IP address, browser type, device information, and website usage data
• Communication Data: Records of correspondence and enquiries you send to us
• Analytics Data: Website interaction data, page views, and user behaviour patterns
• Cookie Data: Information collected through cookies and similar tracking technologies

How We Use Your Information

We use your personal data for various purposes based on legitimate business interests and legal obligations. How we use your information includes:

• Responding to your enquiries and providing customer support
• Delivering our educational consulting and community engagement services
• Improving our website functionality and user experience
• Analysing website usage and performance through analytics tools
• Sending relevant marketing communications (with your consent)
• Complying with legal obligations and regulatory requirements
• Protecting our business interests and preventing fraud

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for marketing communications or cookies
• Contract Performance: To fulfil our contractual obligations when providing services
• Legitimate Interests: For business operations, website improvement, and fraud prevention
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Third Parties

We may share your information with trusted third parties in the following circumstances:

• Service providers who assist with website hosting, analytics, and technical support
• Google Analytics and Google Ads for website analysis and advertising purposes
• Professional advisers including lawyers, accountants, and consultants
• Regulatory authorities when required by law or to protect our legal rights

We ensure all third parties maintain appropriate security measures and only process your data as instructed by us.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. Generally, we keep contact enquiries for 3 years, client project data for 7 years, and website analytics data for 26 months. We may retain certain information longer if required by law or to protect our legitimate business interests.

Your Rights

Under GDPR and UK data protection laws, you have several rights regarding your personal data:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where applicable

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure hosting, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Irish Data Protection Commission or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Governing Law

This Privacy Policy is governed by Irish law and is subject to the jurisdiction of the Irish courts. Our data processing practices comply with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.